FAQs

Frequently asked questions

We’ve grouped the most‑asked questions to make planning fast, clear, and stress‑free. If you don’t see your question here, message us on WhatsApp for a quick reply.

Planning and booking

  • How do I start planning a custom tour? Share your dates, preferred start city (Marrakech, Fes, Casablanca, Tangier, or Agadir), trip length, group size, and interests. We’ll send a draft itinerary with pricing within 24 hours.
  • How far in advance should I book? Peak months (March–May, September–November) fill up fastest. Book as early as you can; for desert camps and boutique riads, 6–10 weeks ahead is ideal.
  • Can you work around my flight times? Yes. We adjust day‑by‑day pacing around your arrival/departure to avoid rush and maximize experiences.
  • Do you arrange flights? We handle everything on the ground: private driver, accommodations, activities, and select meals. Flights are not included.
  • Do you offer small‑group shared tours? Our trips are private and fully tailor‑made. If you’re a solo traveler or a couple wanting to lower costs, we can design efficient routes and hotel choices.

Pricing and payments

  • What’s included in the price? Private driver and vehicle, fuel, handpicked accommodations, specified meals, and listed experiences/guided visits (as per your proposal).
  • What’s not included? International flights, visas, travel insurance, personal expenses, tips, and some entrance fees or optional experiences (clearly marked in your proposal).
  • How do payments work? Your proposal and invoice state the deposit required to secure services and the balance due date. We keep this simple and transparent.
  • Which payment methods do you accept? We support secure online payments via trusted processors. Details appear on your invoice with step‑by‑step instructions.
  • Are prices fixed once I book? Yes. Once you confirm with a deposit, your quoted inclusions and price are locked unless you request changes.

Changes, cancellations, and refunds

  • Can I change my itinerary after booking? We accommodate reasonable changes (subject to availability). Any cost differences will be confirmed before we proceed.
  • What is your cancellation policy? Your proposal outlines cancellation timelines and any applicable fees. If we ever need to cancel, you’ll receive a full refund or an equivalent alternative.

Accommodation and meals

  • What types of stays do you use? Character riads in cities, desert camps in Erg Chebbi, boutique lodges in the Atlas, and coastal hotels—curated for service, comfort, and location.
  • Can you book luxury camps and en‑suite desert tents? Absolutely. Private en‑suite tents, premium bedding, and special setups (e.g., candlelit dinners) are available on request.
  • Are breakfasts included? Usually yes. Your proposal clearly lists all included meals.
  • Can you handle dietary needs? Yes—vegetarian, vegan, gluten‑free, halal, and allergies. Tell us in advance so we can brief hotels and camps.

Transport, drivers, and safety

  • What vehicle will we have? A modern, insured private 4×4 or comfortable minivan sized to your group and luggage.
  • Who will be my driver? An English‑speaking, licensed professional with deep route knowledge and a hospitality mindset. Many travelers mention our drivers by name in reviews.
  • Is the driving pace comfortable? Yes. We optimize daily routes and breaks to keep drives smooth and scenic, not rushed.
  • Is Morocco safe to travel? We maintain a strong duty of care, use reputable partners, and are reachable on WhatsApp throughout your trip.

Experiences and customization

  • Can we add a camel trek, hot‑air balloon, hammam, or cooking class? Yes. We’ll tailor experiences to your interests, season, and pace.
  • Can you include photography stops and golden‑hour dunes? Definitely. Tell us your style—landscapes, streets, or portraits—and we’ll time it right.
  • Do you offer local specialist guides? In key sites and medinas, we can add licensed local guides for deeper context.

Families, accessibility, and special requests

  • Is Morocco suitable for kids? Very. We adjust driving segments, add hands‑on activities, and select family‑friendly rooms.
  • Can you accommodate limited mobility? Yes—ground‑floor rooms, step‑light routes, and pacing tailored to your comfort.
  • Celebrating something? We love it. Anniversaries, honeymoons, birthdays—tell us and we’ll add thoughtful touches.

Paperwork and practicalities

  • Do I need a visa? Visa requirements vary by nationality. Check your government’s latest guidance. We can advise on timing and documents from the Morocco side.
  • What currency and payments are common? Moroccan dirham (MAD). Cards are accepted in many riads/shops, but carry cash for smaller towns and tips.
  • Do I need travel insurance? Strongly recommended to cover health, delays, and cancellations.
  • Is Wi‑Fi available? Most riads and camps offer Wi‑Fi. For reliable maps/messaging, we can help you get a local SIM or eSIM.
  • What should I pack? Layered clothing, comfortable shoes, sun protection, and a light jacket for desert nights. Modest attire is appreciated in medinas and villages.

Reviews and support

  • Are your reviews verified? Yes. We only publish post‑trip feedback from travelers who booked with us.
  • How quickly do you respond during a trip? We monitor WhatsApp actively and respond promptly for real‑time support.

Still have questions?

  • WhatsApp/Call: +212 672 915 074 / +212 671 986 776
  • Email: [email protected]
  • Office: Ksar Hassi Labiad, Merzouga, 52202, Morocco